Salon Policy

1. General Policy

• We reserve the right to refuse service for policy violations, inappropriate behavior, or suspected contagious conditions.

• Please inform us of any health issues before your service.

• We are not responsible for lost or damaged personal items. Keep valuables with you.

• Please supervise your children; customers are responsible for any damages caused.

• Walk-ins are first-come, first-served. Last walk-in is 30 minutes before closing.

• Appointments have a 10-minute grace period; late arrivals become walk-ins.

• No pets (service animals only).

• No smoking.

• Extra fee applies when choosing more than 3 colors.

• Spa chair weight limit: 250 lbs.

2. Service Satisfaction

• No refunds on services. Concerns must be reported during the service, before payment, or within 48 hours.

• Color/design matches cannot be guaranteed due to sample fading and photo adjustments. Please discuss with your technician first.

• Change of mind: $10–$15 removal fee for unwanted sets, designs, or polish.

• Regular polish is not guaranteed; chips can be touched up within 24 hours.

3. Warranty

• Complimentary repairs within 5 days for gel, dip, acrylic, and designs. Call with your service date to schedule.

• Warranty becomes void if:

 • Another salon performs work on the nails.

 • Harsh chemicals are used without gloves.

 • Nails are bitten or intentionally damaged.

 • Non-recommended home products are used.

 • Care instructions or medical advice are not followed.

 • Products are misused.

4. Maintenance

• Nail extensions wear naturally; water and cleaning chemicals increase lifting.

• Refills recommended every 2–3 weeks.

• Avoid going over 3 weeks to prevent lifting and fungal risks.

5. Payment

• No checks or American Express.

• Payments under $10 include a $1 fee.

• Gift cards expire 6 months after purchase and are non-refundable.

• Gift cards or vouchers cannot be exchanged for cash or unused balance.

6. Complaints

• Report any service or product concerns within 3 working days by phone or email.

• If justified, the salon will redo the treatment.